Frequently Asked Questions
- Is my money secure?
Yes. The money in your WING m-wallet can only be accessed by you by using your WING Number and PIN. Just remember, don’t tell anyone your PIN Number.
- What do I do if I think someone else knows my WING or Card PIN?
Call us immediately on 023 99 99 89. We can immediately stop anyone from using your WING account and WING card. We can then arrange for a replacement for your WING PIN or, in the case of ATM Card PIN, we will direct you to buy a new Starter Kit.
- If I send money home, how long will it take to get there?
As soon as you send the money and receive a confirmation, the money will be waiting for them to log on. If they have their own phone, they will also receive a message notifying them that they have received the money.
- How do I know if my transaction has been successful?
You will receive an electronic receipt every time you transact with WING, confirming that the transaction is successful. If there has been a problem, you will get an error message. In this case, try again or call the Call Centre on 023 99 99 89.
- Can I get a receipt for my transaction?
You will receive an electronic receipt every time you transact with WING. If you are transacting at a WING Cash Xpress, you can ask the WING Cash Xpress to write you an official WING receipt.
- Can I access my WING m-wallet with my friend’s or family’s mobile phone?
Yes. You can access your WING m-wallet from any phone on any participating network. And remember, use of WING will not cost the phone owner anything in minutes or data.
- What do I do if my mobile phone is lost or stolen?
Your WING money is safe. Our technology means that no personal information is stored on any phone. As long as no one knows your WING PIN no one can access your WING m-wallet but you.
- Will I lose my WING money if my mobile phone is lost or stolen?
No. Your WING money is safe. Our technology means that no personal information is stored on any phone. As long as no one knows your WING PIN no one can access your WING m-wallet but you.
- What happens if the mobile phone network is down?
Your options are to wait until the network comes back, move to an area where the network is up or ask to use someone else’s if they are on another participating network – it won’t cost them anything.
- How many ways can I access to my cash?
There are many ways to access your cash. Cash Out with a WING Cash Xpress, buy from a WING Cash Xpress, withdraw from an ATM. For a complete list, please see the “Using WING” section at the front of this guide.
- Can I use my WING Card with every ATM?
No, not yet. At the moment, you can use your WING Card wherever there is an ANZ Royal ATM. A complete list of ANZ Royal ATMs is available at:
www.anzroyal.com/importantinfo/countrybriefs/atmlocations.asp
- What happens if I enter my card PIN incorrectly into the ATM?
Try again if you made a mistake. If you’ve forgotten your Card PIN, press “Cancel” to get your Card back.
If you enter the wrong PIN three times, the ATM will retain your WING card as a security measure. If this happens, please call us immediately on 023 99 99 89 and we will direct you to buy a new Starter Kit and then set you up again.
- What do I do if I have forgotten my PIN?
Call us immediately on 023 99 99 89. We can then arrange for a replacement for your WING PIN or, in the case of Card PIN, we will direct you to buy a new Starter Kit and then set you up again.
- What happens if my WING m-wallet is suspended or closed for any reason?
You will not be able to transact with your WING m-wallet or WING Card. Call us immediately on 023 99 99 89.
- Are there daily limits on my WING m-wallet?
Yes, there are limits. This provides an additional level of security for our customers. If you have any questions regarding these limits please call our Call Centre on 023 99 99 89.
- Can I open a WING m-wallet if I am under the age of 18?
Yes. Anyone over 14 can sign up to WING provided they meet our identification and eligibility requirements.