Frequently Asked Questions

Answering common Wing inquiries.
 

Is there any fee charge for checking the daily exchange rate?

There is no fee charge for checking daily exchange rate.

How to generate payment security code for online payment?

  • Dial: *989#, press send
  • Enter Wing account number, press send
  • Enter 8. payment, press send
  • Enter 4-Digit PIN, press send

How can I use Wing Online Payment (buy stuff online)?

  • Customer needs to have a WING account
  • Surf Wing partner’s websites
  • Select products and buy products
  • Choose Wing as payment method
  • Enter Wing account number and payment security code

What should I do if I over/under pay their EDC Bill?

  • If customers under pay for EDC bill, they are required to pay the remaining amount either through Wing or go to pay directly at EDC office.
  • If customers over pay for EDC bill, the over balance will be carried forward to next payment.
  • Or if customers want to correct their bill transaction, they are required to call our care centre before 1:00pm at the same day.

What should I do if I top up my phone with a successful SMS notification, but my phone still has no credit?

Customers are required to contact Wing Care Centre via 023 9999 89 informing about this case. And Wing will reverse money to their Wing account back in the same day.

If I send money home, how long will it take to get there?

As soon as you send the money and receive a confirmation, the money will be waiting for them to withdraw. If you transfer to their Wing account, they will also receive a message notification on their phone.

If I send money from my Wing account to those who have no Wing account, how long will the 8-digit Passcode last if the receiver doesn’t cash out the money? What will happen with amount sent and fee Charged?

If the Passcode have not been cashed-out seven days later (at every 6:00AM) the money will automatically be rolled back to the sender’s account (excluded service fee charge).

If customers wrongly input the recipient’s phone number when they transfer the money, who should they contact to?

Customers are required to contact Care Centre via 023 999 989 for transaction correction (excluded fee charge).

Can I send money from my Wing account to another Wing account (Wing-2-Wing) with different currencies? How can I know this?

All Wing customers can perform Wing-2-Wing with different currency. We can recognize through USSD and Terminal ticket screen of exchange rate conversion before confirming PIN.

How to get a Wing account (Wing card)? How much to open a Wing account?

Bring your ID card/passport/driving license to any the nearest Wing Cash Xpress outlet or Wing Head Office. Now, you can get your Wing account for FREE.

How many Wing accounts can I have?

The clients can have two Wing accounts. One is US Dollar account and another is KHR (Cambodian Currency) account.

What are the benefits of Wing account (Wing Card)?

The clients are able to do many services as below

  • Deposit and Withdrawal (at any Wing Cash Xpress 3,600 nationwide)
  • Clients can perform many transactions as below:
  • Money transfer
  • Phone top up (all telecom networks)
  • Bill payment (Utilities, AEON, Maulife…)
  • Online payment (buy something online)
  • Wing Ket Luy (Swipe card to get paid at merchant retail payment)
  • Payroll services (All employees to get salary at any Wing Cash Xpress 3,600 nationwide).
  • Get special discount up to 50% with Wing partners

How can I withdraw my money from my Wing account (Wing card)?

You can withdraw your money from ANZ’s ATMs nationwide and through 3,600 Wing Cash Xpress nationwide.

What happens if I enter my card PIN incorrectly into the ATM?

If you’ve forgotten your Card PIN, press “Cancel” to get your Card back. If you enter the wrong PIN three times, the ATM will return your card. Please contact our call center at 023 999 989 for this.

What should I do if someone knows my WING or Card PIN?

Call us immediately via 023 9999 89. We can immediately stop anyone from using your WING account and WING card. We can then arrange for a replacement for your WING PIN or, in the case of ATM Card PIN, we will direct you to buy a new WING Kit.

How do I know my transaction is successful or not?

You will receive an SMS notification every time you transact with WING, confirming that the transaction is successful. If there has been a problem, you will get an error message. In this case, try again or call the Call Centre on 023 99 99 89.

Can I get a receipt for my transaction?

Yes, an SMS is immediately sent to your registered phone number! You will receive an electronic receipt every time you transact with your Wing account. Moreover, you will also get a receipt when you do any services at Wing agents (WCXs).

Can I access my WING account with my friend’s or family’s mobile phone?

Yes, you can if your Wing account is not linked with your phone number. However, we highly recommend you to link your Wing account with your phone numbers for safety and security. You can link your Wing account with more than one phone number. If you want to link your Wing account, please contact our Call Center: 023 999 989.

What should I do if my mobile phone is lost or stolen?

Your money is safe. Please call to our Call Center: 023 999 989 to link your Wing account with new phone number.

What happens if my WING account is suspended or closed for any reason?

You will not be able to transact with your WING account or WING Card. Call us immediately via 023 9999 89

Is there daily expense limit on my WING account?

Yes, there is limit on the maximum amount you can transact daily. This provides an additional level of security for our customers. If you have any questions regarding this limit please call our Care Centre on 023 99 99 89.

How many ways can I check my balance?

There are three ways:

  • Via mobile phone:
    • Dial: *989#, press send
    • Enter Wing account number, press send
    • Enter 1. Balance, press send
    • Enter 4-Digit PIN, press send
  • Care Center via 023 999 989
  • Check your up-to-date SMS notification from Wing

Any service fee for checking balance?

It is charged by $ 0.02/100riel for normal customers.

Can I open a WING account if I am under the age of 18?

Yes. Anyone over 14 can sign up to WING provided they meet our identification and eligibility requirements.