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General FAQ “Wing Bank Visa Debit Card”

  • 1. What is a Wing Bank Visa Debit Card?

    Wing Bank Visa Debit Card is an international card that allows customers to transact a retail purchase, online purchase, and cash withdrawal worldwide with Visa acceptance and get the source of funds from their savings/current account. Wing Visa Debit cards can also be used to withdraw cash, fund transfers, balance inquiry, mini statement, and PIN changes nationwide at any CSS member’s ATMs. Wherever CSS logo is available either in merchant or ATM, your Wing Visa debit card is accessible.

  • 2. Who is eligible for Wing Bank Visa Debit Card?

    All customers who have Wing Bank Savings or Current Account.

  • 3. How many types of Wing Visa Debit Cards?

    There are three types of Wing Visa Debit Cards,

    • Virtual Visa debit card (create on the Wing Bank app instantly)
    • Physical numberless Visa debit card (no card credential displayed on card)
    • Physical personalized Visa debit card (have card credential displays on card)
  • 4. How and where to get Wing Bank Visa Debit Card?

    You can get the Wing Bank Visa Debit Card as below:

    • Virtual Visa debit card: create on the Wing Bank app instantly
    • Physical numberless Visa debit card: Wing Bank Branches, Wing Agent/Master Agent (coming soon).
    • Physical personalized Visa debit card: Wing Bank Branches
  • 5. Where and how can I use my Wing Bank Visa Debit Card?

    You can use your Wing Bank Visa Debit card at any merchant outlet that Visa brand is accepted worldwide and also can use for online purchases. You may use visa debit to withdraw cash or make balance inquiries at any ATMs locally and globally that Visa accepts.

  • 6. What are the fee charges for Wing Bank Visa Debit Card?

    CARD SERVICE FEES & LIMITATIONS
    For Physical numberless Visa debit cards and
    Physical personalized Visa debit cards

     

    FEES

    FREQUENCY

    AMOUNT (USD)

     
     

    Issuance Fee

    Per Request

    Free

     

    Card Annual Fee

    Annually

    USD 6

     

    Purchase Limit Amount (POS/eCom)

    Per Day

    USD 5,000

     

    Purchase Transaction Limit (POS/eCom)

    Per Day

    Unlimited

     

    Online Purchase Fee

    Per Transaction

    Free

     

    Cash Withdrawal Limit Amount

    Per Day

    Up to USD 5,000

     

    Maximum Cash Withdrawal Transactions

    Per Day

    5 time

     

    Cash withdrawal Fee at Own Bank's ATM

    Per Transaction

    Free

     

    Cash Withdrawal at other bank's ATM

    Per Transaction

    2% of the amount withdrawn or minimum USD 5

     

    Cash Withdrawal at CSS member bank ATM

    Per Transaction

    Depend on fee charge from other CSS member bank

     

    Foreign Currency Fee When Purchase/Cash withdrawal In Non-USD

    Per Transaction

    2.50% for currency conversion

     

    Transaction Decline at Own Bank's ATM

    Per Transaction

    Free

     

    Transaction Decline at other Bank's ATM/POS/eCom

    Per Transaction

    Free

     

    Balance Inquiry at other Bank's ATM/POS

    Per Transaction

    USD 0.50

     

    Card replacement fee

    Per Request

    USD 6

     

    Change Wing Card PIN

    Per Transaction

    Free(Wing Bank ATM and App)

     

    Card Issuance Limit per account

     

    5 Cards

     
  • 7. How long does it take to receive a Wing Bank Visa Debit Card?

     For Virtual Visa debit cards and Physical numberless Visa debit cards, you can get them instantly.  For a Physical personalized Visa debit card, you need to wait for 5 working days.

  • 8. How to request a Visa Debit card via Wing App?

    For Virtual Visa debit cards only

    • Open Wing Bank App
    • Click on My Account
    • Click on Manage all Card
    • Click on “Add New Card” or “+”
    • Click Create Online Card
    • Chose card brand to be requested (Visa or Mastercard)
    • Select Wing Bank account number, card type, and phone number, and agree to T&C
    • Confirm and input PIN Code
  • 9. What do I need to do after receiving my Visa Debit Card?

    customers need to link and activate Visa Debit Card.

  • 10. How to link and activate your Wing Visa Debit card?

    you can link and activate the card via Wing Bank App and ATM

    Activated by ATM/CRM

    • Insert the card
    • Select Language
    • Main Menu
    • Select “Card Activation”
    • Enter New 6 digits PIN Card
    • Re-Enter New 6 digits PIN Card
    • Enter your temporary PIN which sent to your phone number
    • Your Card has been Activated

    Activated by Wing Bank App

    • Tap “My Account”
    • Tap “Manage All Cards”
    • Tap “+” add card
    • Click on “Link Card”
    • Scan QR code or input the tracking number
    • Tap “I agree with Terms and Conditions” and tap “Confirm”
    • Input valid 4 digits PIN to continue
    • Card successfully linked and tap “Activate”
    • Set up New 6 digits PIN Card
    • Confirm New 6 digits PIN Card
    • Card Successful Activate
  • 11. How can I do if I cannot link my card in Wing Bank App?

    There are 3 main reasons why cannot link the card in Wing Bank App:

    1. The CASA account link with the card does not exist in Wing Bank App. Please link your account to your Wing Bank App, then relink your card.
    2. The QR code or Tracking Number does not belong to yours.
    3. The QR code or Tracking Number is already used.
  • 12. Can I use Wing Visa Debit Card if my account is a joint account?

    • Joint account holders with the condition “anyone to sign” can apply for separate Wing Bank Visa Debit cards (two applications) with different PINs and signatures.
    • Joint account holders with the condition “Both to sign” will not be able to apply for Wing Visa Debit Card.
  • 13. How can I do if my card is expired?

    You will be notified by the Bank 30th days before the card’s expiry date. Please visit any Wing Bank branch for card renewal.

  • 14. What should I do if my Wing Bank Visa Debit Card is stolen or lost?

    You can immediately block your Visa Debit Card through Wing Bank App, call to call center via 023 999 989 or 012 999 489, or visit any nearest branches to block your Visa card.

  • 15. How can I know that my online transaction is secured?

     All card settings are available on Wing Bank App with high-security protection and EMV 3D secure 2.1 for your online purchasing and Cardholder can set up purchase limits and withdrawal limits for better control of their card usage via Wing Bank App.  Notification alert via purchase online, e-commerce, or ATM withdrawal.  One-Time-Password (OTP) generated will be pushed on Wing Bank App for every online transaction at 3D secured merchant.  With a numberless Visa debit card, no one can see your card number, CVV2, and expiry date to make an online purchase.

  • 16. Where can I find the fee and charges imposed by Wing Bank Visa Debit Card?

    You can check the fee and charges and transaction fee at https://www.wingmoney.com.

  • 17. What should I do to get OTP for my online transaction if I am abroad or if my phone cannot receive OTP?

    No worries, please get access to your Wing Bank App, the OTP will be pushed on your Wing Bank App for the online transactions.

  • 18. What should I do if my account is overcharged?

    Please report to the bank immediately via 023 999 989 or 012 999 489.

  • 19. What should I do if I forgot my PIN?

    You can reset your PIN by visiting the nearest branch.

  • 20. How long is the Wing Visa Debit Card Valid?

    The Validation is 5 years.