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Digital Media Specialist

Full Time Phnom Penh Posted 2 months ago

Customer Experiences

JOB RESPONSIBILITIES

  • Respond customer’s inquires through digital channels such as emails, the Bank’s website, telegram, WhatsApp, Facebook Messager by following given standard script and customer service standard of Wing Bank;
  • Ensure service level or service turnaround time of messages (social media channels, emails and Bank’s website, WhatsApp, telegram, Facebook Messager) is achieved;
  • Handle and resolve customer issues/complaints and/or identify and escalate priority issues/complaints to the right key person in-charge;
  • Conduct complaint registration into system in timely and accurate manner;
  • Provide customers with product and service consultations, specifications, terms and conditions with prepared sales script in order to achieve sales referral target;
  • Act as a focal point to refer banking products to related teams for further cross-selling and achieve sales target;
  • Complete call logs and prepare call reports on the timely manner;
  • Contact businesses or private individuals by phone to survey about the service provided by Wing Bank;
  • Keep up to date with Wing Bank’s products suite and marketing campaigns to ensure superior product knowledge.
  • Handle tasks assigned by Line Manager.

JOB REQUIREMENTS

  • Bachelor Degree or at least 4year University Student
  • 2-3 years’ experience in digital Customer Service or equivalent
  • Good Knowledge of Digital Customer Service
  • Good Knowledge of Financial Bank Service
  • Good Oral & written in communication, Negotiation & Problem-SolvingStrategies