Application Support Specialist
Full Time Phnom Penh Posted 4 months ago
Technology
Job Responsibilities
- Make sure to understand and follow Life Cycle of all the products fallen under Cards Payment Industry
- Acts as point of contact for support issues and questions related to Cards Payment Modules.
- Investigate the root causes of Cards Payment application errors, and escalating serious concerns to the vendor.
- Incident management and Risk mitigation (Relevant to Cards)
- Perform the daily technical support tasks and handle the service desk raised tickets related to Cards Payment services to properly close and reply to end users
- Maintain/comply with semi-annual mandates & changes requested by the Card Payment Networks to avoid any possible penalties
- Prepare monthly reports of all detected and resolved issues to maintain tracking history.
- Test all fixes received from the vendor over test environment to ensure the issue has been resolved.
- Attend to resolve reconciliation issues & disputes
- Managed scope changes and change notices initiated from the business units.
- Perform analyses on application functionality of Card Payment Industry and suggesting improvements.
- Consulting with the Internal users, Application development teams, and other stakeholders to improve performance of Cards payment applications.
- Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Job Requirements
- Bachelor degree in IT
- 2 years experiences in the field of Application Support Cards
- Problem solving, analytical skills, client management, adaptability, fast learning
