Full Time Phnom Penh Posted 4 weeks ago
- Implement agreed retail store strategy and objectives.
- Manage, motivate and evaluate team performance to ensure that they are working properly, fulfilling customer satisfaction and achieving target revenue of retail store.
- Train and manage both sales consultant and the assigned care centers to improve capabilities.
- Ensuring staff transnational processing is efficient, accurate and in line with required compliance standards, comply at all times with WING’s ethical standards, code of conduct and policies and procedures.
- Respond to achieve and increase target every month.
- Manage business activities at Retail Store follow expectation
- Sell Starter-Kits to agent / merchant
- Provide transaction service including cash-in/cash-out and transfer services to walk-in customers
- Handle walk-in customers /merchants inquiries
- Daily reconciliation of cash generated by the Store’s transactions
- Manage both Cash and liquidity for serving customer
- Implementing service action plans to contribute to sustainable and profitable growth target for Wing.
- Ensuring effective control of cash limit and transfers in the market.
- Liaise with strategic partners to ensure successful partnership and customer satisfaction.
- Keep up to day with WING products suits and marketing campaigns to ensure superior product knowledge.
- Ensure you and your service team provides outstanding and consistent advice and service.
- Supervise the team to work efficiently to process customer transactions as quickly as possible.
- Proactively identify and address areas of customer dissatisfaction, following up and resolving any customer complaints within your discretion or refer appropriately.
- Welcome customer complaints as an opportunity to learn, and take personal responsibility for their resolution.
- Establish effective communication channels across Wing and with customers
- Proven success in communicating effectively to all points of contact with customers, including liaison with line manager.
- Experience in selling to customers based in a diverse range of industries.
- Familiarity and confidence in discussing technologically driven product solutions.
- Demonstrated ability to effectively manage multiple deadlines and complex issues.
- Experience in successfully managing expectations of multiple parties, internal and external.
- Ability to work effectively in a team environment.
- High-level communication skills.
- Degree qualified in appropriate discipline.