Call Centre Consultant

Full Time Phnom Penh Posted 1 month ago

Customer Experiences

Main Responsibilities:

  • Provide friendly and responsive customer service on the phone to both internal and external customers by using excellent customer service skills .
  • Handling customer complaints or refer them to appropriate area for action.
  • Accurately identifying a customer’s query and providing a quick resolution.
  • Monitoring and actively managing variances from agreed performance targets, through identifying and understanding the causes and taking corrective action to minimize risk and maximize performance.
  • Perform all admin tasks as requested efficiently and following processes.

Job Requirements:

  • Graduated Bachelor Degree on related field
  • Very Good on communication in English. Chinese is an advantage.
  • Strong Customer Service skills, commitment and a desire to satisfy the customer
  • Good listening and problem solving skills
  • Dynamic, flexibility and strong commitment
  • High-level analytical skills with the ability to think laterally in an environment of change
  • Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm)
  • Computer literature (MS. Word, Excel, etc.)