Call Centre Consultant

Full Time Phnom Penh Posted 3 weeks ago

Customer Experiences

Main Responsibilities:

  • Provide friendly and responsive customer service on the phone to both internal and external customers by using excellent customer service skills
  • Handling customer complaints or refer them to appropriate area for action
  • Accurately identifying a customer’s query and providing a quick resolution
  • Monitoring and actively managing variances from agreed performance targets, through identifying and understanding the causes and taking corrective action to minimize risk and maximize performance
  • Perform all admin tasks as requested efficiently and following processes
  • Any other tasks will assigned by manager

Job Requirements:

  • Graduated Bachelor Degree on related field
  • English proficiency, and Chinese is an advantage
  • Computer literacy (MS. Office)
  • Strong Customer Service skills, commitment and a desire to satisfy the customer
  • Good listening and problem solving skills
  • Dynamic, flexibility and strong commitment
  • Availability working on weekend or some public holidays and working in different shifts (between the rosters of 7am – 8pm)