Customer Experience (Call Centre & Teller) Internship

Internship Phnom Penh Posted 1 month ago

Customer Experiences

Main Responsibilities:

  • Provide friendly and responsive customer service on the phone to both internal and external customers by using excellent customer service skills
  • Handling customer complaints or refer them to appropriate area for action
  • Accurately identifying a customer’s query and providing a quick resolution
  • Monitoring and actively managing variances from agreed performance targets, through identifying and understanding the causes and taking corrective action to minimize risk and maximize performance
  • Perform all admin tasks as requested efficiently and following processes
  • Willing to understand of how to work as Call Centre, Facebook Responsible person, Teller.
  • Any other tasks will assigned by Manager.

Job Requirements:

  • University or fresh graduate students are highly encouraged
  • Good oral and written communication skills in English. Other languages are an advantage
  • Strong Customer Service skills, commitment and a desire to satisfy the customer
  • Good listening and problem solving skills
  • Dynamic, flexibility and strong commitment
  • High-level analytical skills with the ability to think laterally in an environment of change
  • Computer literate( Ms. Office & Excel).