Case Handling & Agent Support Specialist

Full Time Phnom Penh Posted 2 weeks ago

Customer Experiences

Main Responsibilities

  • Provide support to increased first call resolution to enhancing customer satisfactions.
  • Coordinate with internal team such as dispute, finance, IT, sales to close the issues/ request within SLA
  • Put resolutions, voice review, follow up call to customers as per required
  • Complain handling, provide assigned level of service decision making/approval
  • Other tasks of customer service as directed assign by line manager

Job Requirements

  • Bachelor in Business Administration or any related fields
  • Minimum 2 Years experience in customer service dept for telecom or banking industry.
  • English Proficiency
  • Computer literacy (MS. Office)
  • Ability to conduct survey/reporting.
  • Ability to conduct service monitoring and provide feedback
  • Strong numerical analysis skills and Customer-oriented
  • Willing to work on shift-rotation and on holidays
  • Awareness of industry’s latest technology trends and applications