Head of Merchant Support
Full Time Phnom Penh Posted 4 weeks ago
- Monitor daily of on-boarding merchants (POSM, merchant registration, documents).
- Respond to escalated merchant’s problems (Account, Portal, POS).
- Define activities required to assemble and documentations.
- Define general technical feasibility of online and WingPay product.
- Consolidate weekly/bi-weekly report and other required ad-hoc report .
- Communicate feature requests to internal, using data from MIS/Jasper or merchant feedback.
- Involve in business strategy with Business Development Director and assist on documentation and reporting .
- Bachelor of Business Admin or Economic or in financial, a plus.
- 5 years in banking, support task, admin support, implementation processing.
- Critical thinking
- Problem and solving skill
- Computer skill with strong report analysis and presentation.
- Quick and smart to handle given task and working under pressure
- Keen to learn new things and initiated