Info/Communication & Process Policy Management Specialist

Full Time Phnom Penh Posted 1 month ago

Customer Experiences

Job Responsibilities

  • Act as a single point of contact from CX to acquire, receive, manage and distribute all relevant info from whole Wing and facilitate to distribute on time to the customer experience division
  • Review, assess, design, simplify and drive continuous improvement of the service process, policy, SLA, protocol and standards via Cross collaboration with various departments such as operations, commercial, product, customer service, Finance, Dispute and marketing to ensure compliance adherence and customer centric service delivery
  • Review and audit of the service processes, SLA, policies, communications and report and drive accordingly to ensure accuracy
  • Review, design, roll out and manage customer service systems to ensure right and sufficient resources are in place and operating effectively to run day to day operations and meet business goals
  • Other tasks of customer service as directed assign by line manager

Job Requirements

  • Bachelor in Business Administration or any related fields
  • Minimum 2 years experience in customer service dept, process excellence for telecom or banking industry
  • Computer literacy, and ability to handle difficult cases and complaints