Inspection Specialist

Full Time Phnom Penh Posted 5 days ago

Risk & Compliance

Main Responsibilities:

  • Perform mystery shopping (on-site investigation Wing Cash Express nationwide in order to spot check on non-compliance WCX policy and improve service quality).
  • Working closely with other areas of the business on all fraud-related areas
  • Handling customer complaint
  • Independently handle and investigate Wing Cash Express involve in suspicious transaction and fraud activities
  • Handle and investigate internal staff who dealing in fraud activities and policy breach
  • Following all policy and procedures
  • Any other tasks as directed by the line manager

Job Requirements:

  • Bachelor Degree or related fields,
  • At least one year experience in dispute, customer experience and Legal
  • Investigation and analytical skills, Sound problem solving skills, and apply logical and critical thinking.
  • The related industry, the understanding of company values & culture
  • Good communication skills, both verbal and written English Excellence organization and time management skills
  • Having high level of confidentiality, integrity and business ethic
  • Good computer literacy, especially in MS words, Excel and Power Point