Inspection Specialist

Full Time Phnom Penh Posted 5 days ago

Risk & Compliance

Perform mystery shopping (on-site investigation Wing Cash Express nationwide in order to spot check on non-compliance WCX policy and improve service quality).
Working closely with other areas of the business on all fraud-related areas
Handling customer complaint
Independently handle and investigate Wing Cash Express involve in suspicious transaction and fraud activities
Handle and investigate internal staff who dealing in fraud activities and policy breach
Following all policy and procedures
Any other tasks as directed by the line manager

Bachelor Degree or related fields,
At least one year experience in dispute, customer experience and Legal
Investigation and analytical skills, Sound problem solving skills, and apply logical and critical thinking.
The related industry, the understanding of company values & culture
Good communication skills, both verbal and written English Excellence organization and time management skills
Having high level of confidentiality, integrity and business ethic
Good computer literacy, especially in MS words, Excel and Power Point