Full Time Phnom Penh Posted 5 days ago
Risk & Compliance
- Perform mystery shopping (on-site investigation Wing Cash Express nationwide in order to spot check on non-compliance WCX policy and improve service quality).
- Working closely with other areas of the business on all fraud-related areas
- Handling customer complaint
- Independently handle and investigate Wing Cash Express involve in suspicious transaction and fraud activities
- Handle and investigate internal staff who dealing in fraud activities and policy breach
- Following all policy and procedures
- Any other tasks as directed by the line manager
- Bachelor Degree or related fields,
- At least one year experience in dispute, customer experience and Legal
- Investigation and analytical skills, Sound problem solving skills, and apply logical and critical thinking.
- The related industry, the understanding of company values & culture
- Good communication skills, both verbal and written English Excellence organization and time management skills
- Having high level of confidentiality, integrity and business ethic
- Good computer literacy, especially in MS words, Excel and Power Point