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Off-site Inspection Specialist

Full Time Phnom Penh Posted 2 months ago

Card & Payment

JOB RESPONSIBILITIES

  • Perform mystery shopping (off-site investigation Wing Cash Express nationwide in order to improve CCTV qualities based on the specification, period of CCTV record, number of CCTV installation, the place CCTV installation and re-correct WCXs binding phone number)
  • Working closely with sale teams and improve WCXs knowledge for CCTV report
  • Highlight abnormal cases and support WCXs for any fraud attempt
  • Perform any sensitive survey in order to prevent fraud attempt and improve service qualities
  • Following all policy and procedures
  • Any other tasks as assigned by line manager.

JOB REQUIREMENTS

  • Bachelor’s degree or related filed
  • At least one year experience in dispute, customer experience and Legal
  • The related industry, the understanding of company values & culture
  • Good communication skills, both verbal and written English organization and time management skills
  • Having high level of confidentiality, integrity and business ethic
  • Good computer literacy, especially in MS words, Excel and Power Point.