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Off-site Inspection Supervisor

Full Time Phnom Penh Posted 2 months ago

Card & Payment

JOB RESPONSIBILITIES

  • Ensure and monitor team to perform mystery shopping cover nationwide (off-site investigation Wing Cash Express nationwide to improve CCTV qualities based on the specification, period of CCTV record, number of CCTV installation, the place CCTV installation and re-correct WCXs binding phone number)
  • Ensure and monitor team to perform mystery shopping (on-site investigation Wing Cash Express nationwide in order to spot check on non-compliance WCX policy and improve service quality)
  • Working closely with other areas of the business on all fraud-related areas
  • Ensure and investigate every evident from on-site team to assume that WCX breached policy
  • Prepare on-site & off-site report by daily, weekly, monthly
  • Prepare fee & expense reconciliation by monthly
  • Prepare any reports and other tasks as assigned by link manager.

JOB REQUIREMENTS

  • Bachelor’s degree or related filed
  • At least two years’ experience in dispute, customer experience and Legal
  • The related industry, the understanding of company values & culture
  • Good communication skills, both verbal and written English organization and time management skills
  • Having high level of confidentiality, integrity and business ethic
  • Good computer literacy, especially in MS words, Excel and Power Point.