Quality Assurance Specialist

Full Time Phnom Penh Posted 4 weeks ago

Customer Experiences

Job Responsibilities

  • Ensure CX quality control assessment are accuracy with comment input to improvement
  • Provide Recommend for CSI improvement, increase of CSR productivities, FCR, AHT. SL
  • Coordinate with internal & external team to enchantment overall customer experiences
  • Provide Customer Satisfaction evaluation service monitoring and provide feedback

Job Requirements

  • Bachelor in Business Administration or any related fields
  • Minimum 2 years experience in customer service dept for telecom or banking industry
  • Computer literacy, and ability to handle difficult cases and complaints