Senior Customer Experience Reporting Specialist
Full Time Phnom Penh Posted 3 months ago
- Provide customer experience operational (daily, weekly, monthly, yearly) reports
- Provide other product & service reports on request (KPI achievement, staff utilization rate, SL, top/bottom perform)
- Consolidate customer experience/satisfaction reports( CSI-call/service monitor, customer feedback from all channel)
- Provide regular intelligence reports with comprehensive impact analysis and recommendations
- Any other tasks of customer experience as directed assign by management.
- Bachelor in Business Administration or any related fields
- Minimum 2 Years experience in customer service dept for telecom or banking industry.
- Ability to conduct survey/reporting.
- Ability to conduct service monitoring and provide feedback
- Strong numerical analysis skills and Customer oriented
- English Proficiency
- Computer literacy
- Awareness of industry’s latest technology trends and applications