Senior Customer Experience Reporting Specialist

Full Time Phnom Penh Posted 3 months ago

Customer Experiences

Main Responsibilities:

  • Provide customer experience operational (daily, weekly, monthly, yearly) reports
  • Provide other product & service reports on request (KPI achievement, staff utilization rate, SL, top/bottom perform)
  • Consolidate customer experience/satisfaction reports( CSI-call/service monitor, customer feedback from all channel)
  • Provide regular intelligence reports with comprehensive impact analysis and recommendations
  • Any other tasks of customer experience as directed assign by management.

Job Requirements:

  • Bachelor in Business Administration or any related fields
  • Minimum 2 Years experience in customer service dept for telecom or banking industry.
  • Ability to conduct survey/reporting.
  • Ability to conduct service monitoring and provide feedback
  • Strong numerical analysis skills and Customer oriented
  • English Proficiency
  • Computer literacy
  • Awareness of industry’s latest technology trends and applications