Senior Customer Service Support Specialist

Full Time Phnom Penh Posted 4 weeks ago

Customer Experiences

Job Responsibilities

  • Ensure customer service quality at every touch point are followed one standard
  • Post assessment, coaching, listen to voice recording, and mentoring CRS in calibration with CC supervisor/manager
  • Provide deeply analysis on post PK assessment & QA with propose improvement plan
  • Provide Customer Satisfaction evaluation service monitoring and provide feedback
  • Other tasks of customer service as directed assign by line manager

Job Requirements

  • Bachelor in Business Administration or any related fields
  • Minimum 2 years experience in customer service dept for telecom or banking industry
  • Computer literacy, and ability to handle difficult cases and complaints