Senior Customer Services Support Specialist
Full Time Phnom Penh Posted 3 months ago
- Provide customer satisfaction evaluation service monitoring and provide feedback.
- Update/Provide product knowledge of call customer service representative.
- Provide knowledge assessment for call customer service representative.
- Regularity of conducting staff training & refreshment.
- Post assessment, coaching, listen to voice recording, and mentoring CRS in calibration with supervisor.
- Degree in Business Administration or related field.
- 2 years experience at customer service dept for telecom or banking industry.
- Good at English, Chinese is a plus.
- Proficiency in MS office applications.