Senior Quality Assurance Specialist
Full Time Phnom Penh Posted 2 months ago
Customer Experiences
JOB RESPONSIBILITIES
- Develop Customer Complaint process
- Develop Customer Service Process
- Develop Training Material
- Control on Voice Call of Inbound, Outbound and support process
- Control on responding of digital channel.
JOB REQUIREMENTS
- Bachelor’s degree, prefer in Business Administration
- At least 2 years’ experience in customer service for Telecom/Food delivery
- Strong customer service and leadership
- Highly commitment and quality control
- Customer service excellent and customer satisfaction
- Good listening and team instruction
- Competency in Microsoft applications including Word, Excel, and Outlook.
