Terms and Conditions

1. Valid for Mekong Express ticket purchase from 15th March 2018 to 15th March 2019
2. Pay using your Wing account
   • Buy ticket with QR payment
   • Buy ticket with Online Payment
   • Buy ticket with Wing Online Mastercard
   • Pay your ticket through WingMoney Mobile App
   • Pay your ticket through USSD Code
3. Pay without using Wing account
   • Pay your ticket through Wing Cash Xpress Agent
4. Booking and payment should be done at least 4 hours before departure to secure the seat/s
5. Wing reserves the rights to change without prior notice to customer

Frequently Asked Questions

1. How can customer buy the ticket through Wing Agent, Wing Mobile App, or USSD?

A: Customer need to call to Mekong Express for booking seat/s and process payment through Wing Agent, Wing Mobile App or USSD.   

2. What type of currency that customer could pay, only Khmer or Dollar or both?

A: USD Only

3. What is the customer reference number?

A: Customer reference number is their telephone number which has 9-10 digits.

4. What is the service charge for the customer? 

A: For customer, there is no service charge at all.

5. Will the customer receive SMS alert if transaction perform via WCX?

A: Yes, there will be an SMS notification for successful transaction.

6. In case, Mekong Express forget reserve the seat for their customer after they call for booking, what should customer do? 

A: Customer have to contact to Mekong Express

7. What should we do if customer call to cancel bus ticket? (Example: customer buy bus ticket a few days before journey)

A: Customer have to inform Mekong Express 1 day in advance before operation hour (5:00PM); it will be valid for 2 weeks but there is no refund.